Customer Service Advisor

Are you looking for a great opportunity to develop your career with a market-leading company? Then we would love to hear from you!

The Customer Service Advisor will be a vital part of the Packaging team. You will be responsible for maintaining excellent customer relationships with international key accounts.

This position will suit an engaging, confident, well-organised individual with the ability to prioritise their workload and an excellent eye for attention to detail.

Role Overview

• Respond to customer enquiries by providing prices, product information, quotes, and samples.
• Deal with and resolve any customer complaints by liaising with Logistics and Credit Control to maintain effective customer relationships.
• Process stock and customer orders (received by telephone and email), completing administrative processes of order transactions directly into SAP. Keep order trackers updated for UK, Export and PDF orders.
• Ensure personal performance standards are met on a daily basis in line with KPIs, targets, values and behaviours.
• Interact with the Key Account Manager on a daily basis to support the development of action plans for Blue Chip clients within their portfolio.
• Ensure compliance is met by providing support with the export processes, couriers, and warehouse.
• Responsible for internal workload, including allocation and prioritisation of daily tasks, reporting for customers, and monitoring prices and exchange rates.
• Supporting the team with all export accounts.
• Undertake all necessary planning for any peak key promotional days.

Benefits

• A healthy and achievable quarterly bonus based on team and company performance
• A commitment to your training and development
• Company contributory pension and life assurance scheme
• Flexible buy/sell holiday scheme
• Eye care vouchers
• Cycle to work scheme
• Fiat discount offer
• Free parking provided

Essential Skills

• A customer-first approach with strong relationship-building skills
• Confidence in customer service principles, account management, and customer satisfaction
• Excellent telephone manner
• Ability to prioritise workload and multi-task
• Capability to demonstrate a high level of accuracy and attention to detail
• Good IT skills with a working knowledge of Microsoft Office

Desirable Skills

Knowledge of products/services would be a benefit but not necessary to this Customer Service Advisor role.

About Company

Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on.

We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers’ trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance.

This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow.

Apply for this Customer Service role today!