Join us at Wavin: Where purpose comes to life.

You’re purpose driven. Growth minded. Ready to stretch your potential. Welcome to Orbia’s Building & Infrastructure business, Wavin, where our purpose ‘to advance life around the world’ drives our entire global team.

Every day, we are thinking big and working smart to solve some of the toughest challenges impacting the world. Whether it’s facilitating clean drinking water for communities, creating climate resilient cities, or designing more comfortable living spaces, we never settle for “good enough” when there’s an opportunity to make life better.

Where purpose comes to life, it changes lives. This is what we work for. How about you?

At Orbia Building & Infrastructure (Wavin), we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The places we live in: cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join our team and help build more sustainable environments!

We are currently looking for a Customer Service Advisor to join our team at Doncaster. If you want to make a difference and work for a purpose-led company, please read on.

Reporting to the Customer Service Team Leader, the Customer Service Advisor will be responsible for providing excellent customer service support and query resolution to customers, acting as the main point of process management around Order to Cash, after Sales Support and other associated services.

The role

• Demonstrates awareness of H & S requirements for self, Department and Site. Proactively engages in promoting a H & S culture
• Log and register incoming call activity to defined process
• Receive and accurately process customer order & query information by EDI, telephone, e-mail or other defined methods. Have a willingness to help customers & present solutions to expedite order & delivery issues
• Expedite delivery query items logged by Customer Service Contact team in line with defined process & within prescribed timelines
• Escalate issues via team lead or management team where necessary to meet expectations of customer
• Ensure customer expectations are exceeded, consistently delivering a dependable and accurate service. Manage third party suppliers and stock availability/deliveries
• Proactive communication to advise Customer Service Contact Team & customers of potential availability and delivery issues. Ensure the customer is fully enlightened and informed with all the details
• Ensure consistency in your approach and ways of working when dealing with customers. Accountability for effective and knowledgeable behaviours
• Establish and maintain relevant open lines of communication across the business and with field-based Sales & Technical teams. Daily contact with Transport and Distribution arranging alternative vehicle requests may also be required
• Proactively suggest improvements to further enhance best practice and service delivery
• Contribute to positive team spirit within the department

The profile

• Basic IT skills – Microsoft Office
• Working knowledge of SAP preferred
• Good communication skills both internally and externally
• Familiarity with Wavin products and customer base
• Experience of working as part of a team, within a busy call center or customer service office environment
• Experience of meeting KPIs and working to monthly deadlines
• SAP experience is desirable but not essential

What Orbia Building & Infrastructure offers

Do you want to make a difference by working with a purpose? Count on a warm welcome at Orbia Building & Infrastructure (Wavin)! Here we take responsibility for each other and our company. We stay brave in pursuing calculated risks that fuel innovation. And we embrace diversity in perspectives, skills and talents to transform the way we work and the impact we have on the world. Above all we encourage all our employees to develop their talents and to become the best version of themselves. Together, as a strong team, we grow and deliver on our purpose every day. Orbia B&I is the place to be if you truly wish to make an impact. In addition to working with an enthusiastic, professional team in an international environment, we offer a competitive compensation and benefit package.

Organization

Orbia’s Building & Infrastructure business, Wavin, is an innovative solutions provider for the global building and infrastructure industry. Backed by more than 60 years of product development experience, we advance life around the world by building healthy, sustainable environments for global citizens. Whether it’s to improve the distribution of clean drinking water, to make sanitation accessible for everyone, to create climate resilient cities, or to design comfortable living spaces, Orbia B&I collaborates with municipal leaders, engineers, contractors, and installers to help future-proof communities, buildings and homes. Orbia B&I has 11,000+ employees and 65 production sites worldwide, serving over 80 countries through a global sales and distribution network. Our key commercial brands are: Wavin, Amanco Wavin, Pavco Wavin, Plastigama Wavin, and Bow Wavin.

Orbia Building & Infrastructure is part of Orbia – a company driven by a shared purpose: to advance life around the world. Orbia operates in several sectors including: Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor and Energy Materials (Koura). These five Orbia business groups have a collective focus on expanding access to health and wellness, reinventing the future of cities and homes, ensuring food and water security, connecting communities to information and accelerating a circular economy with basic and advanced materials, specialty products and innovative solutions. Orbia has a global team of over 24,000 employees, commercial activities in more than 100 countries and operations in over 50, with headquarters in Boston, Mexico City, Amsterdam and Tel Aviv. The company generated $8.2 billion in revenue in 2023.

Read Full Description