Customer Quality Specialist – Internship

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Quality Manager

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: #LI-Onsite

This role is contributing to the support our global customers for a leading manufacturing location for circuit breakers.

You will be mainly accountable for:

• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions to prepare 8D report.

You will join a team focused on international relationships, where you will be able to thrive.

Qualifications for the role

• You have a degree in Engineering (industrial engineering will be considered a plus, i.e. electrical, electronic, mechanical).
• Possess an knowledge of Microsoft Office suite.
• Knowledge of statistical analysis will be considered a plus.
• You have good communication skills in English and Italian.
• You are passionate about resolving issues and solve problems.
• Any experience in industrial context during other internships or during studies will be considered a plus.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and

manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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