Customer Quality Data Analyst – Internship

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Quality Control Manager

Your Role and Responsibilities

You will support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. You will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. Collaborates with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

• Work model: #LI-Hybrid

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Improving tools and systems for recording, analyzing, and categorizing field failures, with the goal of enhancing traceability and root cause identification.
• Developing new metrics and statistical tools to monitor key performance indicators (KPIs), enabling better decision-making and continuous improvement.
• Supporting the local team in managing and resolving customer complaints, ensuring timely and effective responses aligned with quality standards and customer expectations.
• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications for the Role

• Bachelor’s degree in Statistics, Economics, Analytics, or another data-driven quantitative discipline
• Proficiency in Microsoft Excel, Power BI, and Minitab for data analysis and reporting.
• Strong communication skills, both written and verbal.
• Proven ability to work effectively in team-oriented environments.
• You are at ease communicating in Italian language and you have a good command of English, both spoken and written.

Benefits

Locally, you can count on:

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Meal allowance: Access to canteen

More about us

ABB’s Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBCareers #RunwithABB

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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