Customer Onboarding Associate (with German and Italian)

Location: We are flexible! Come and join us either in Hamburg, Berlin or Barcelona or feel free to work 100% remotely*

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate customer onboarding managers who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Our work is at the centre point of the B2B customer life-cycle as we bring all new corporate customers live. Our dedicated team helps new and existing customers during their onboarding process and as such you would be the first point of contact during the client’s first weeks with us, ensuring proper account setup, training of customers and user communication. In our team we thrive to provide the best onboarding experience to our customers with the goal of making them use the platform and to enjoy our services. This is an exciting opportunity for anyone wanting to start off in the mobility industry. In this role you are part of an international team that drives user adoption and activation across all B2B markets of FREE NOW for Business. 

TO BE SUCCESSFUL IN THIS ROLE:

• A few years of experience working in a customer facing role, preferably in the SaaS sector
• Strong organisational and project management skills
• Excellent communication and presentation skills
• Live customer centricity
• Understand our various B2B products in detail
• You should be able to align well with internal stakeholders
• Speak German, English and Italian fluently.

BENEFITS & PERKS IN A NUTSHELL:

• Hybrid or remote working model
• Free Udemy e-learning access
• Sabbatical & special leave policies
• Subsidised gym membership
• Birthday, 24th + 31st December off
• Partner product discounts
• Employee Benefits Card
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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