Customer Master Data processes & projects

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Ensuring data remains accurate and reliable by maintaining high standards and putting safeguards in place to protect its integrity.
• Addressing issues that may arise, whether human error or system-related, through consistent problem-solving to determine the cause and implement timely resolutions.
• Lead Customer Master Data (CMD) Projects, overseeing the integration of systems, data, or new organisational elements, working closely with key members of the data team.
• Managing the creation of new accounts within the master system and ensuring seamless integration with other systems to maintain consistency and accuracy.
• Providing ongoing training to relevant teams and offering support to colleagues when they need guidance or assistance.
• Maintaining clear communication and strong collaboration with the Master Data team, the broader department, and international support teams to ensure smooth operations and teamwork.
• Support continuous improvement initiatives.

YOUR SKILLS

• The ability to work and run projects, taking into consideration all various aspects to bring to conclusion using own initiative.
• Previous experience within a customer service, or a supply chain role
• Knowledge of Service Cloud (Salesforce) and Customer Master Data
• High level of organisation, prioritisation and time management skills
• Excellent in problem solving, is solution orientated and has good influencing skills
• Good level of SAP and Intermediate level of MS office
• A customer focused attitude with excellent communication skills

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

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