Customer/Logistics Administrator

Location:

Shrewsbury (SY1) – Shropshire, West Midlands, United Kingdom

Salary:

27000.00

Type:

Permanent

Main Industry:

Search Secretarial, Office & Administration Jobs

Job ID:

133010256

Company: 

HAYS

Posted On: 

22 May 2026

Customer/Logistics Administrator Standard hours: 10:00am – 6:00pm
Your new company
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.

Your new role
As a Customer Services/Logistics Administrator your role would involve:

Customer Service. Handle incoming customer calls and email enquiries in a professional and timely manner. Resolve customer queries efficiently or escalate to the appropriate internal team. Log, track, and follow up on customer issues through to resolution. Maintain accurate and up-to-date customer and job records. Operations Support. Support daily operational activities including bookings, collections, and deliveries. Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow. Update operational trackers, spreadsheets, and internal systems. Ensure all jobs are processed accurately and in line with company procedures. Administration. Manage shared inboxes and support with day-to-day administrative tasks. Maintain accurate records and assist with reporting where required. Support compliance activities, record keeping, and general office administration. What you’ll need to succeed
Strong communication skills, both written and verbal. Confident in using Microsoft Office, particularly Outlook and Excel. Excellent organisational skills with high attention to detail. Ability to prioritise workload, multitask, and perform under pressure. Professional and customer-focused attitude. What you’ll get in return

What you need to do now

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