Customer Liaison Advisor

Location:

London, United Kingdom

Salary:

35000.00 – 40000.00

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Job ID:

132928231

Company:

CVL:LDN

Posted On:

30 April 2026

Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on!

Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract.

To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works.

Salary to £40k Company Van & Fuel Card Pension 28 Days Holiday Long-Term Project Pipeline

Customer Liaison Advisor Key Essentials:
Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules Maintaining accurate records of customer interactions, feedback and resolutions Supporting the implementation of customer engagement strategies to improve community relations Conducting site visits where required to ensure residents are informed and supported throughout project works Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders
Customer Liaison Advisor Requirements:
Previous experience working as a Customer Liaison Advisor / Officer Strong communication and interpersonal skills with the ability to deal with challenging situations professionally Ability to build positive relationships with residents, local authorities and project teams Full UK driving licence is essential due to travel between project sites

By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then us.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.