Customer Journey Expert – Product management Commercial Finance
ING
Customer Journey Expert – Product management Commercial FinanceUtrecht regionWithin the Commercial Finance Product & Delivery team, we are looking for a Customer Journey Expert – Product Management with Job grade 11-12 (depending on seniority).Commercial FinanceCommercial Finance NL (ComFin) is part of Business Banking and provides working capital to clients based on debtors and inventory (asset based). Characteristic for asset-based lending is that the amount of the loan is primarily based on the value of the customers’ collateral as opposed to financing that is primarily based on the firm and its credit worthiness.Commercial Finance within ING is active in the Netherlands, Belgium, Poland, and Romania with a combined profitable outstanding of ~ EUR 6.5B, having a strong presence in Mid-Corporate and Corporate markets. Commercial Finance has grown over the past 10 years with a CAGR of approximately 16,5%.The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. Commercial Finance has the ambition to expand growth in the SME segment, especially through the application of digital channels.Commercial Finance NL (ComFin) has started a transformation program Factor10 to future-proof its IT landscape and enable further growth opportunities. This includes renewal of its core IT platform, new product development, deeper integration in ING Business Banking customer- and employee journeys and redesigning ComFin towards digital operations.Customer Journey Expert – Product ManagementAs CJE Product Management, you will drive the short- and long-term strategy for Commercial Finance products in ING Netherlands and ING Belgium. In this role you are keen to deliver a set of products that are reliable, scalable, and secure, while also providing the best possible customer experience for our business banking customers in the Netherlands and in Belgium. Also important is to create a strong commercial product portfolio aiming at stable and sustainable income flows.The Product Management team makes a difference for our clients by creating and offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our customer base.As CJE Product Management you are responsible for optimizing the product suite and the development of cross border product propositions that can be used in multiple ING countries (focus on Netherlands and Belgium), keeping ComFin relevant to our customers in a highly competitive environment. That means translating market developments (informed by the sales organization and external input), ING policies and regulatory requirements (e.g., EBA LOM) into requirements for product development and enhancements of existing products and provide a vision on how ComFin can market these products.The Commercial Finance Product & Delivery team is organized in several squads (i.e., Platform, Portals & Interfaces, FL Development, MI-BI and Product Development). As CJE Product Management you report to the Product Area Lead Commercial Finance, and you are part of the Product Development squad.As CJE product management:
In cooperation with the Delivery Management (DM) organization, as a Product Manager:
We are looking for:
Proven track record and skills:
What do we offer?A challenging position in the heart of ING Netherlands within a rapidly changing market, where you can expect:
Interested?Click on Apply. Please attach your updated resume and motivation (both in English).We are looking forward to receive your application
Bunnik, Utrecht
Wed, 19 Jun 2024 23:20:53 GMT
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