Customer Journey Expert – Product management Commercial Finance

Job title:

Customer Journey Expert – Product management Commercial Finance

Company:

ING

Job description

Customer Journey Expert – Product management Commercial FinanceUtrecht regionWithin the Commercial Finance Product & Delivery team, we are looking for a Customer Journey Expert – Product Management with Job grade 11-12 (depending on seniority).Commercial FinanceCommercial Finance NL (ComFin) is part of Business Banking and provides working capital to clients based on debtors and inventory (asset based). Characteristic for asset-based lending is that the amount of the loan is primarily based on the value of the customers’ collateral as opposed to financing that is primarily based on the firm and its credit worthiness.Commercial Finance within ING is active in the Netherlands, Belgium, Poland, and Romania with a combined profitable outstanding of ~ EUR 6.5B, having a strong presence in Mid-Corporate and Corporate markets. Commercial Finance has grown over the past 10 years with a CAGR of approximately 16,5%.The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. Commercial Finance has the ambition to expand growth in the SME segment, especially through the application of digital channels.Commercial Finance NL (ComFin) has started a transformation program Factor10 to future-proof its IT landscape and enable further growth opportunities. This includes renewal of its core IT platform, new product development, deeper integration in ING Business Banking customer- and employee journeys and redesigning ComFin towards digital operations.Customer Journey Expert – Product ManagementAs CJE Product Management, you will drive the short- and long-term strategy for Commercial Finance products in ING Netherlands and ING Belgium. In this role you are keen to deliver a set of products that are reliable, scalable, and secure, while also providing the best possible customer experience for our business banking customers in the Netherlands and in Belgium. Also important is to create a strong commercial product portfolio aiming at stable and sustainable income flows.The Product Management team makes a difference for our clients by creating and offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our customer base.As CJE Product Management you are responsible for optimizing the product suite and the development of cross border product propositions that can be used in multiple ING countries (focus on Netherlands and Belgium), keeping ComFin relevant to our customers in a highly competitive environment. That means translating market developments (informed by the sales organization and external input), ING policies and regulatory requirements (e.g., EBA LOM) into requirements for product development and enhancements of existing products and provide a vision on how ComFin can market these products.The Commercial Finance Product & Delivery team is organized in several squads (i.e., Platform, Portals & Interfaces, FL Development, MI-BI and Product Development). As CJE Product Management you report to the Product Area Lead Commercial Finance, and you are part of the Product Development squad.As CJE product management:

• You focus on product management and apply your experience to target audiences in the fast-changing context of commercial finance.
• You have a strong vision on developing and improving products, which we can use to attract new customers.
• You take a global view on the industry developments affecting your product and advocate the strategic direction for your product internally and externally.
• You stimulate cross-border collaboration and align with all the parties that need to contribute to your specific business product area.
• You will be responsible for product strategy, the product roadmap, and the entire product life cycle.
• You will be responsible for creating & tracking business cases.
• You will be responsible for market, competition & customer research.
• You base your decisions on solid data-driven analyses and set priorities based on impact.
• You will be responsible for monitoring regulatory requirements related to the ComFin products.
• As member of the ComFin Credit Risk Policy working group you update policies and other relevant governance documents related to ComFin products.
• You will contribute to ComFin’s sustainable performance, and you identify opportunities to better serve our customers in daily collaboration with Sales, Client Services and the Business Banking organization.
• You will be responsible for product risk management (i.e., PAP/PARP, product review, issue management, etc.) and you will also collaborate with the ComFin SBO.
• You work with Sales, Risk, Compliance and Legal stakeholders, to make sure our products and services comply with regulations and policies.

In cooperation with the Delivery Management (DM) organization, as a Product Manager:

• You are responsible for aligning with DM organization to ensure successful delivery of your product requirements.
• You define the business requirements and translate them to the DM CJE with the aim of developing (new) products and services. As a result, you also play a supporting role in the QBR process.
• You share responsibility with the DM organization in ensuring our ‘license to operate’ by secure and flawless 24/7 operations.

We are looking for:

• A product manager who combines client focus with commercial power.
• Your ability and drive to take ownership and contribute to the (product) strategy implementation.
• A colleague with analytical skills who takes decisions based on data and facts.
• Strong resilience: your ability to simplify complexity.
• A pro-active, creative and an out-of-the box thinker.
• An open and transparent communicator.
• An energetic, motivating person who can work as part of a team but also independently.
• A colleague who displays all aspects of ING’s Orange behavior.

Proven track record and skills:

• Master’s or bachelor’s degree.
• A minimum of 3 – 8 years of working experience (depending on the seniority level).
• Solid knowledge of the Commercial Finance product(s).
• Experience in (commercial) product management and/or marketing and/or customer experience (incl. market scanning, end to end delivery, risk management, communication).
• Customer Market Analysis (CoE).
• Financial acumen.
• Business Analysis & Insight.
• Excellent written and verbal Dutch and English communication skills.
• Strong analytical skills and data driven approach.
• Proven experience or strong affinity with the ING Agile Way of Working is a plus.

What do we offer?A challenging position in the heart of ING Netherlands within a rapidly changing market, where you can expect:

• A great place to work with highly skilled professional colleagues.
• Working on impactful ComFin products and innovations which are critical to ING’s strategy.
• Work Agile, so new ideas come to life faster.

Interested?Click on Apply. Please attach your updated resume and motivation (both in English).We are looking forward to receive your application

Expected salary

Location

Bunnik, Utrecht

Job date

Wed, 19 Jun 2024 23:20:53 GMT

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