Customer Fulfilment Analyst – Retail (EN)

Job title:

Customer Fulfilment Analyst – Retail (EN)

Company:

Page Personnel

Job description

As Order Management specialist and part of the Customer Fulfilment team, you will mainly:

• Develop customer fulfillment strategies
• Focus on on-time delivery and support of the various key accounts

• Notice opportunities for improvement in existing supply chain processes

• Collaborate with their webshop teams and external logistics stakeholders

• Be the right hand of the Head of customer fulfillment
• Be in charge of the order to cash processes for their key accounts
• Order management, managing open balances and the execution of (promotion) orders
• Coordination with inbound and warehousing about the receipt planning and storage options
• Optimize the management dashboard
• lead initiatives based on agreed KPI’s and SLA’s

Have you been managing the Order-to-Cash processes for key clients?|Are you proficient in Excel and have you developed strong analytical acumen?

• Bachelor – or Master’s degree
• Knowledge of the E-commerce/Retail sector
• At least 1 year of relevant experience in a similar position
• Analytical, strong communicator and flexible
• Experience with ERP systems and PowerBi is a major plus
• 32 – 40 hours per week
• Fluent in English
• Available within 2 weeks

A multinational and key player in the Luxury goods sector. Our client distinguishes herself from their competitors by putting customer experience central. With various business units, they maintain a solid structure per department. With a very dynamic environment and high speed processes, it is right to say that they are continuously developing and growing.

The team now consists of one Head of Customer Fulfilment, four Customer Support specialists that report directly to the two Customer Fulfilment managers and one Supply Chain coordinator – who is responsible for the entire flow of goods within the company.Besides the fact that you operate from the HQ of one of the most prominent Luxury goods organizations, you shall also work in a young team with enthusiastic colleagues in the centre of Amsterdam. The salary offered exceeds the market standard and you will be given the opportunity to use your talents to their full potential and develop them even more by:

• Getting plenty of training opportunities

• an organization that focuses on your job satisfaction and well-being

• Employee discounts

• The opportunity to bring structure in the department

• Opportunity to grow within the department
• Business card (PT) or company car

• Flexible hours

Expected salary

€32400 – 37200 per year

Location

Amsterdam, Noord-Holland

Job date

Fri, 06 Sep 2024 22:55:01 GMT

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