Customer Fulfillment Specialist (Contratto di Apprendistato) in Milano, Italy

Join our 2-year apprenticeship program designed to support and improve the supply chain department’s performance, cost management, and customer satisfaction. This role offers hands-on experience and professional growth within the Philips customer fulfillment dynamic environment.

Your role:

• Advise on and execute short-term supply chain policies.

• Identify and implement performance improvement opportunities.

• Campaign for quality and enhance customer satisfaction and cost-effectiveness.

• Monitor team and individual performance using Lean tools like Kaizen and Kanban.

• Implement new systems, processes, and Lean projects.

• Analyze supply chain data to support sales, production, and purchasing.

• Ensure budgets and schedules meet targets.

• Track and analyze cost drivers to identify savings opportunities.

You’re the right fit if:

• You have a Bachelor’s degree in a relevant field (e.g., Supply Chain Management, Business Administration).

• You possess an understanding of ERP systems and Lean methodology.

• You have strong communication, negotiation, and data analysis skills.

• You are proactive, motivated, and curious.

• You are fluent in English and Italian.

• You can interact with various departments and work in a matrix organization.

• You have internship experience in supply chain or a related field (a plus).

In return, we offer you:

• A full-time, Milan-based 2-year apprenticeship with a competitive salary and development opportunities upon program completion.

• Free lunches in the office’s canteen.

• A chance to build your career in an international company that values innovation.

• A fast-paced, dynamic work environment.

• A wide range of additional welfare benefits specific to your region (ask your recruiter for details).

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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