Customer Experience & Support Intern

Job title:

Customer Experience & Support Intern

Company:

Welocalize

Job description

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OVERVIEWAs part of our Early Careers Program, this is a full-time paid 6 months’ internship opportunity where our interns develop the knowledge and tools needed to succeed, with mentorship provided by experienced professionals in the relevant areas and opportunities to network with major players in the industry.The Customer Support Intern is a part of the Community Experience team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team. They are also responsible for answering internal and external queries. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

MAIN DUTIES

• Answer questions online through written English raised by our freelancer and agency workers
• Enable our workers to access and utilize necessary systems when errors and issues occur
• Help improve guidance, processes and tools
• Troubleshoot problems and work with teams across the business to resolve issues permanently
• Report on progress and highlight any blockers to the above areas of ownership

Required skills and competencies

• Previous experience in customer facing roles (preferably online) would be ideal
• Previous experience using help desk ticketing systems would be advantageous
• Proficiency in Microsoft Office.
• Excellent multi-tasker.
• Up-beat, positive, can-do attitude.
• Motivated self-starter.

Education Level

• In Pursuit of a Bachelor’s degree (B. A.) from a college or university in related field, or equivalent combination of education and experience

ONLY CVs IN ENGLISH WILL BE CONSIDERED.PLEASE ONLY APPLY FOR THIS ROLE IF YOU ARE A STUDENT CURRENTLY ENROLLED WITHIN A UNIVERSITY PROGRAM AND BE BASED IN SPAIN.Welocalize is committed to equal opportunities and in compliance with the General Law on the Rights of People with Disabilities, this vacancy is also available and we encourage to those candidates who have a disability certificate (equal to or greater than 33%) to apply.

Expected salary

Location

España

Job date

Thu, 04 Jul 2024 22:37:30 GMT

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