Customer Experience Support

VIATRIS ITALIA S.R.L.

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via: 

Access – Providing high quality trusted medicines regardless of geography or circumstance;

Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and 

Partnership – Leveraging our collective expertise to connect people to products and services. 

Every day, we rise to the challenge to make a difference and here’s how the Customer Experience Support role will make an impact:

Some of the key responsibilities will be:

• Support the management of any new activities allocated to the Costumer Service following the company transformation and the development of a new Costumer Service concept
• Support the supervision and maintenance of analyzes and reports relating to the Order To Cash Retail process by developing specific databases available to the company (Power BI)
• Maintenance support and backup on the Customer Master Data
• Support the supervision and report service KPIs ensuring customer satisfaction in line with industry benchmarks
• Business process improvement: support the analysis and the optimization of existing processes, supporting the Order To Cash Subject Matter Expert in all SAP process implementation activities

The minimum qualifications for this role are:

• Minimum of a bachelor’s degree in Management Engineering. However, a combination of experience (minimum 1year) and/or education will be taken into consideration
• Experience in Customer Service or in Commercial back office or Supply Chain is preferred
• Experience with B2B activities is preferred
• Excellent knowledge of Office suite especially Excel
• Knowledge of Power BI and/or SAP
• Must possess following skills: accuracy, flexibility, teamworking, being proactive
• Proficiency in speaking, comprehending, reading and writing Italian and English is required
• Knowledge of SQL or Phyton would be an asset

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.

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