Customer Experience Manager

Why do we need you ?

Within the central Marketing and Development department, Saint-Gobain’s Customer Experience department plays an important role in enhancing the customer-centric culture. In order to best support our colleagues in Saint-Gobain’s activities, the use and development of customer experience understanding and methodologies are emphasized. By using customer insights, we positively impact their experience and generate a positive and tangible business impact.

In this context, we are reinforcing our team with a Customer Experience Manager who will strengthen our offer.

Your main tasks will be to :

• Use Customer Experience methodologies to positively impact businesses in line with Saint-Gobain Strategy
• Support countries on all aspects of Customer Experience
• Animate and grow our Customer Experience community
• Work closely with other SG central teams to integrate customer experience into their projects : you will address common issues by combining different experiences to help our local colleagues achieve their business objectives.

Is this job for you ?

For this job, we are looking for a Customer Experience Manager with :

• 10 years’ experience in sales or product management roles that exposed you to customers.
• An experience within an industrial businesses for the construction markets will be a plus. Therefore, you will have significant records of managing successful projects (with tangible results) and more particularly customer-oriented projects.

Are you convinced that customer experience is a key issue for developing businesses and having a positive impact on customer loyalty? Are you strategically-minded and results-driven? Do you have good communication and project management skills? Are you fluent in English and have an innovative, initiative and team spirit?

Then this job is made for you !

A team ready to welcome you

Our team is made up of 4 people and one trainee per year for a period of 6 months.

This job will enable you to develop within the customer experience and digital marketing department, which belongs to the Marketing and Development group.

Steps to join us

If we want to move forward with you, you will face several exchanges:

• A first job interview with our HR
• A second job interview with the line manager
• A third job interview with the customer experience and digital marketing director
• A final job interview with the Marketing and Development HR Director

A little more about us

Worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Developed through a continuous innovation process, our integrated solutions provide sustainability and performance in daily life, addressing the renovation of public and private buildings, light construction and the decarbonization of construction and industry. In this way, we contribute to reducing carbon emissions, leveraging resource efficiency and increasing circularity.

Saint-Gobain believes in progress and seeks to be a game-changer that improves individual and collective health and wellness. We are convinced that the solutions that meet everyone’s essential needs and allow us to live better together, without jeopardizing future generations, are still to be invented.

Our commitment to reach this ambitious objective is guided by our shared purpose “MAKING THE WORLD A BETTER HOME”.

To make sure nothing is forgotten

• Telecommuting is authorized : 2 or 3 days a week.
• This job requires travel, which represents 25% (or up to 55%) of your working time.

Saint-Gobain encourage la diversité des équipes et favorise notamment l’inclusion des personnes en situation de handicap.

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