Customer Experience Coordinator

Job title:

Customer Experience Coordinator

Company:

Bright Plus

Job description

DescriptionAs a Customer Experience Coordinator, you will:

• Interact with participants to ensure an exceptional experience.
• Use various tools to optimize the participant journey.
• Achieve high satisfaction scores.

Client Services and Support for OE Programs:

• Engage with participants throughout their Leadership Journey.
• Collaborate with departments to ensure smooth program operations.
• Manage registrations and orders using company’s systems.
• Send welcome emails and guide participants through assessments.
• Provide technical and service support to participants.
• Follow up on missing data and ensure accurate feedback.
• Develop expertise in company’s content and conduct advising sessions.
• Adapt marketing materials and create promotional assets.
• Maintain order in Inboxes and enhance team collaboration.
• Support data processing, reporting, and program improvement.
• Work with Finance for better payment performance.
• Prepare presentations and meeting notes for the team.
• Assist with vendor forms, legal documents, and competitor analysis.

Profile

• Solid experience in opportunity qualification, pre-call planning, call control, and time management.
• Success in qualifying opportunities involving multiple key decision makers.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Excellent listening skills
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic
• Experience with customer relationship management software, such as: CRM, Outlook, LinkedIn, Highspot, Bambu
• Excellent presentation and communication skills (written & verbal) essential
• Database management (ability to mine and use data to support sales efforts)
• Excellent time/project management skills required strong telephone presence
• Skilled in Windows PC environment, especially with presentation design
• Shows strong inclination for learning agility
• Demonstrates ability to interact effectively with staff and clients at all levels

CompanyAt Bright Plus Outsourcing Solutions you will work as a Project Consultant. You’ll have the opportunity to combine the variety of temporary jobs with the benefits and security of a permanent contract.Does project-based work appeal to you? Apply today!

Expected salary

Location

Kraainem, Brabant Flamand

Job date

Fri, 05 Jul 2024 06:15:44 GMT

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