Customer Experience & Business Analyst

Job title:

Customer Experience & Business Analyst

Company:

Orange

Job description

The Transformation & Customer Experience (CX) Department has several missions :

• Support the integration between Orange and VOO
• Build and maintain a corporate roadmap aligned with the objectives
• Deliver strategic projects and programs
• Define the CX strategy and ensure its execution through key enablers

Your job in a nutshellYou help to spread a customer centric culture within the company:

• You ensure optimal/frictionless Customer Journey at every touchpoint (co-defining and documenting)
• You follow KPI and highlight where actions should be taken (and when applicable/necessary you deep dive and/or lead the actions plan/taskforce)
• You can drive CX/Business stream within large project
• You are fully empowered and you make an impact
• You have interactions with all other divisions of the company

Your profile

• You combine a master degree or equivalent with at least 5 years of relevant experience
• You have a talent for clear communication, negotiation and diplomacy with excellent presentation skills up to Senior Level
• You have analytical and problem solving abilities
• And finally you are result driven
• You are fluent in French or Dutch and English

Discover our offer!You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development.Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, bonus, company car or legal mobility budget, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance. We believe that simple things do make a difference.Therefore, we also offer: 60% home working, use of a mobile phone, free mobile subscription, company restaurant.

Expected salary

Location

Belgique

Job date

Tue, 25 Jun 2024 22:44:39 GMT

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