Customer Experience Agent, EMEA – 12 month Temp
CooperVision
Job Description:CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women’s healthcare providers, including testing and treatment options.CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women’s health care clinicians. More information can be found at .Responsibilities:Responsible for Customer Experience and Customer Service tasks and ad hoc tasks provided to Customers in the EMEA region. There will be support for nearly all European countries, across all CooperSurgical product portfolios with a high focus on products onboarded through newest acquisitions, Cook and Zymot.Main stakeholders are direct European customers, and interactions will be with both local sales staff, local marketing, and the country managers in the countries as well as the EMEA Customer Experience team. Beyond this, there are interactions with the remaining part of Commercial Operations for pricing and contracting, interactions with Operations/SCM/Planning for availability and backorders.Job Summary:Customer Experience agents are responsible for daily communications and activities with our customers via phone and email. Daily communications range from Order management, Order and shipping coordination, Complaint and Credit management, Inquiries, and Daily coordination on backorders.Responsibilities:
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Danmark
Sun, 14 Jul 2024 00:59:43 GMT
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