Customer Experience Advocate

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

Shape your journey onboard and offshore with us

MacGregor’s is looking for a Customer Experience Advocate to join Global Services Division team of professionals. The mission of this role is to build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time. 

The position is based in Genoa, Italy.

Main tasks and responsibilities

• First point of contact for all customer requests, respond to customers within SLA
• Managing & overseeing successful, prompt quote handling and customer deliveries
• Identifying any challenges to orders being on time & collaborate with colleagues to resolve
• Confirming and sending delivery instructions
• Build strong relationship with customer to understand their needs
• Takes ownership of challenges to ensure we deliver as promised to the customer
• Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue and identify rapid resolutions and challenge for preventative measures & CI
• Learn to build knowledge of customers and our processes
• Processing Customer Orders and Notification Entry ensuring all details entered correctly.

What you’ll need to succeed

• University Degree or relevant experience in the field
• Fluency in English – both written and spoken
• Computer skills: MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an asset
• Customer-focused approach
• Strong product, business, market and customer knowledge
• Problem solving skills
• Organised, efficient with strong time management skills
• Self-motivated and accurate
• Highly effective and clear communicator with active listening skills.

You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with a CV.

MacGregor is part of Cargotec

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea.

Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. www.macgregor.com

MacGregor is part of Cargotec. Cargotec’s (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com

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