Customer Engagement Director

Dublin, Leinster, Ireland
Main Industry:
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Posted On: 
07 September 2023


Are you ready to make a significant impact on the healthcare industry in Ireland?

Novo Nordisk Ireland is expanding the leadership team with a newly created position as Customer Engagement Director.

If you have a strong background in leading and driving change through omnichannel marketing, and are ready to make a significant impact, this could be the opportunity you’ve been waiting for.

So, take your career to the next level and build something new from scratch, apply today!

The Position

You will become part of an engaging and dedicated team that strives for excellence. You share our passion and commitment to make a difference to change patients’ lives. As the Director of Customer Engagement, you will be at the forefront of our digital transformation journey, leading an expanding team and being the thought leader in our company.

Your key responsibilities include:

-Leading the development of the local digital strategy aligned with global/regional tools, prioritizing omnichannel initiatives and enhance digital marketing capabilities.
-Optimizing the IO Engage system, ensure data quality and integration, promoting internal adoption, conducting data analysis, and support our CRM system (Sales Force Excellence).
-Organizing cross-functional customer events, both in-person and digital, ensuring alignment with business objectives and providing coordination support.
-Collaborating with internal stakeholders such as Business Unit Directors, Sales Director, Finance Director, and external stakeholders, North West Europe Customer Excellence units, and data providers.
-Leading customer engagement and digital strategy efforts in Ireland, driving transformation and innovation in the pharmaceutical industry.

Additionally, you should be able to think outside the box and introduce innovative digital ideas that will continue to evolve our thinking and processes bringing us to the next level.


To excel in this role, you should possess the following qualifications:

-Master’s degree in business, economics, or a related field.
-Proven relevant work experience, preferably within the pharmaceutical industry or highly regulated industry.
-Proven Managerial and leadership experience.
-Proven experience with CRM systems and working closely with marketing and sales executives to achieve specific business objectives.
-Experience in managing multichannel marketing activities for a brand or portfolio of brands.

You should also have strong analytical skills, a positive and resilient mindset, self-driven, and excellent communication skills across all stakeholder levels.

About the Department

You will be a part of the affiliate Leadership Team and collaborate closely with our peer-countries in the Business Area on various Customer Engagement initiatives and projects. You will lead an expanding team of 3 direct reports sitting in Customer Excellence, Multichannel Engagement and Content Management. 

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we

seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.


Please submit your application via the Novo Nordisk website. We are unable to accept direct CVs.


Apply before 24th September 2023.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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