Customer Delivery Architect – Dutch Language in Diegem, Belgium

What You’ll Do

Cisco is looking for an Enterprise Customer Delivery Architect for our Professional Services team to help with strategic project delivery. The Customer Delivery Architect is a critical customer-facing role that requires the instinctive ability to recognise gaps in customer capabilities and translate them into business requirements and an execution strategy. The solutions typically span horizontally across architectural boundaries, target solutions to business challenges, and drive outcomes in the customer environment.

It is expected that the Customer Delivery Architect will be delivering outcomes for Cisco’s Professional Services engagements for the digital campus and data centre solutions, with responsibilities including, but not limited to the following:

• Responsible for the development of the overall vision that underlies the customer-centric solution, and plays a primary role in the design and implementation of that end-to-end solution.

• Responsible for engaging and influencing multiple constituents across Professional Services to drive service-wide engagements.

• Lowers customer risk and demonstrates customer assets by consolidating and reconciling requirements, refining and validating dependencies, and confirming readiness for transformation

• Creates opportunities by identifying gaps in customers’ capabilities and relating them to business and technical architectures (solutions).

• Be responsible for the project life cycle, from initial kickoff through requirements analysis, design and implementation phases for projects within the solution area.

• Surveys the customer landscape for solution insights, direction, vendors, and methods.

• It focuses on the identification and execution of specific solutions that are multi-architectural.

• Orchestrates the activities of delivery architects from Cisco internal or third parties towards a common solution.

• Builds a safe, respectful working experience for customers and colleagues, where we empower and learn from each other.

Who You’ll Work With

Our Cisco Professional Services organisation helps customers optimise their network investment and speed the adoption and migration of advanced technologies. We are part of a worldwide organisation within Cisco Services that provides Cisco’s customers and partners with a suite of professional engineering support offerings to achieve a high-performance network for the next generation of network applications. Cisco is an equal opportunities employer. You will work with people who embrace the value of diversity.

Who You Are

The Customer Delivery Architect is often a highly seasoned architect who has experience leading multiple projects and has usually performed in a variety of different roles in that life cycle.

Requirements:

• You ride complexity, and you are driven by curiosity for solutions and for people. You want to set an example and like to empower others.

• Experience in customer-centric roles, within delivery, IT, and engineering; experience with Cisco Routers and Switches, SDN / NFV, Data Center Solutions, ACI or SDA project delivery, SD WAN solutions, and Security.

• CCIE preferred; experience with Containers, Ansible, Python, CI/CD environments and Cloud providers seen as a plus

• Requires proven and effective leadership and collaboration skills, with the ability to work optimally with others through conflicting pressures and priorities while resolving complex issues.

• Ability to be a trusted advisor to influence, inspire confidence, and build deep and enduring relationships with key executives who influence or make business decisions.

• Possess core skills in: problem-solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.

• Ability to understand customer strategies, business challenges, and desired business outcomes and develop a technology- and solutions-oriented strategy that can deliver those outcomes.

• Conversant in IT operations processes (e.g., ITIL) and how IT processes, practices, and capabilities are used in solution development, deployment, and management.

• Ability to deliver long-term, strategic business relationships that bring business growth results.

• Understands and can translate between client and Cisco technology methodologies and standards.

• Strong knowledge and understanding of the Services Portfolio of offerings.

• The Dutch language is a hard requirement due to interaction with Public Sector Customers and travel on-site.

• This role will involve working for public sector clients hence you may need to undergo an extensive background check process or security clearance process

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.