Customer Collections Agent

Location:

West Midlands, United Kingdom

Salary:

25000.00 – 28000.00

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Job ID:

133045128

Company:

Brellis Recruitment

Posted On:

02 June 2026

Customer Service Collections Advisor
Leamington Spa Hybrid (after training)
£25,000 £28,000 + Benefits

Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?

This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.

This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.

Benefits of Customer Service Collections Advisor :

25 days holiday plus bank holidays

Private medical insurance, life assurance, pension up to 7.5%

Staff discounts and development opportunities

Responsibilities of a Customer Service Collections Advisor :

Manage and contact customers with overdue accounts in late-stage arrears

Conduct in-depth financial conversations to assess affordability and risk

Negotiate full payments, settlements, or structured repayment arrangements

Handle objections, non-engagement, and difficult conversations confidently

Work towards individual and team recovery targets

Identify vulnerability and apply appropriate support or escalation routes

Maintain accurate, compliant, and detailed account records

Requirements of Customer Service Collections Advisor :

Previous experience in late-stage collections, recoveries, or arrears management

Strong negotiation and influencing skills

Resilient, confident, and comfortable working with challenging customers

Target-driven with a strong understanding of fair treatment principles

Highly organised with strong attention to compliance and detail

Shift Pattern:

7-week rotation:

5 8:30am 5:00pm

1 8:00am 4:30pm

1 11:30am 8:00pm

INDH

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