Customer Care with German – Team Leader

Job title:

Customer Care with German – Team Leader

Company:

LeasingTeam

Job description

Zakres obowiązków:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training

Oczekiwania:

• Very good command of German (C1) and English (B2)
• Experience in team management
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Willingness to work a flexible schedule (up to 9/10 PM max)
• CV in english

Oferta:

• Possibility of hybrid work
• Stable full-time employment
• Competitive Pay: a competitive base salary plus a performance bonus
• Comprehensive Benefits: Private medical insurance, wellness programs, and more
• Opportunity for development in an international company
• Access to borad online courses

Expected salary

Location

Katowice, śląskie

Job date

Wed, 18 Dec 2024 02:57:57 GMT

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