Customer Care with German – Team Leader

Job title:

Customer Care with German – Team Leader

Company:

LeasingTeam

Job description

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group – Poland’s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.*In LeasingTeam Professional, there is a procedure for reporting violations (via email) in accordance with whistleblower protection regulations. The detailed rules related to this procedure are available on the website at: https://ltprofessional.pl/procedura-zglaszania-naruszenFor one of our Clients, big outsourcing company, we are currently looking for:
Customer Care with German – Team Leader
00136982

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Very good command of German (C1) and English (B2)
  • Experience in team management
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Willingness to work a flexible schedule (up to 9/10 PM max)
  • CV in english

Expected salary

Location

Katowice, śląskie

Job date

Tue, 17 Dec 2024 23:52:25 GMT

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