Customer Care Representative

Location:

Lisboa – Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Information Technology

Advertiser:

Boston Scientific

Job ID:

131186834

Posted On:

02 October 2024

Location: in our offices in Lisbon, on a hybrid working schedule(3 days in the office + 2 days working from home, per week).

In this role, you will be responsible for:

-Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
-Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.
-Management of backorders.
-Issuing and checking invoices in electronic format with possible resolution of anomalies.
-Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
-Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed
 
What we are looking for in you:

-Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
-Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
-Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
-Excellent knowledge of Excel required (pivot tables, ‘Vlookup’ function).
-Aptitude for using advanced IT tools.
-Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
-Aptitude for teamwork.
-Ability to withstand stress.
-Aptitude for customer satisfaction and continuous improvement of service and processes.
 

What can we offer you:

-Permanent contract
-Hybrid working schedule.
-Working within an international, proactive and innovative environment.
-Upskilling in a challenging but healthy competition atmosphere.
-Mentoring and a company investing in the professional and personal development of its people.
-Company with a purposeful mission.
 
Location: in our offices in Lisbon, on a hybrid working schedule (3 days in the office + 2 days working from home, per week).

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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