Customer Care Consultant – Internship

Job title:

Customer Care Consultant – Internship

Company:

GE HealthCare

Job description

Job Description Summary In this role, you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare. Preferred location to work from would be Logroño. As second option, Barcelona.GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier worldJob DescriptionEssential ResponsibilitiesMonitor incoming incident cases and service requestsDo first level support to Digital solutions based on information in the casesFrequent customer communication about case statusEscalate cases to experts when neededCooperation over different functions within Healthcare Digital organizationDo small IT and other tasks like configuration and coding system updates to Healthcare Digital solutionsHelp to maintain demo environment for Digital solutionsQualifications/RequirementsSuitable for example to Master’s or Bachelor’s student in ITCapable to work around the year in office hours (Exact working time will be agreed with the selected candidate, GE will be flexible what it comes to studies in case a student is selected)Willingness to learn and grow in the roleGood communication skills and willingness to call customers to get additional information to cases.Willingness to actively take responsibilities of tasks in handFluency in Spanish languageFluency in Catalan languageFluency in English languageDesired CharacteristicsPrior customer facing experienceGeneral understanding B2B Digital/IT solutionsKnowledge of SQL and programming is advanceKnowledge of Server and client environments and their virtualization is advanceInclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.BehaviorsWe expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Total RewardsOur total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.#LI-Hybrid#LI-AV1Additional InformationRelocation Assistance Provided: No

Expected salary

Location

Madrid

Job date

Sat, 05 Apr 2025 22:44:58 GMT

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