Customer Care Advisor for Electronics (German Speaker)

Location:

Barcelona, Catalonia, Spain

Salary:

-Salary Package of 1810€/ month gross OR 1392€/ month gross

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Blu Selection

Job ID:

130987296

Posted On:

20 August 2024

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona. If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!

Your responsibilities and impact as a Customer Care Advisor will be:
-Answering incoming customer queries promptly
-Identifying issues and providing effective solutions to ensure customer satisfaction
-Recording customer data accurately in the CRM system
-Providing ad-hoc support as required
-Being a team player and collaborating for the success of the team and project

What’s in it for you?
-Possibility to work either 39 hours/week or 30 hours/week
-Indefinite contract (probation period 2 months)
-Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)
-Hybrid position (33% in the office)
-Working in an international Team on site in Poblenou, Barcelona
-Hybrid Training of 8 days (nearly fully paid)

Skills, qualifications, and interests you need to succeed in this role:
-A native-level proficiency in German and a C1 level of English
– A valid Spanish work permit (required)
– Start availability in September
– Living in the Barcelona area or the ability to move within Spain (you already have a NIE)
-Excellent listening skills and proficient communication abilities
-A drive for excellence and professionalism
-Strong teamwork skills and dedication to collaborative success
-Excitement about intercultural communication and the expatriate lifestyle

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support the operational needs of clients and deliver a seamless experience to customers in the moments that matter.

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