Customer Care Advisor

Job title:

Customer Care Advisor

Company:

Randstad

Job description

Deliver on the VAS KPIs on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.
Liaise with dealers to secure corrections to invoice errors.
Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc. …Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:Investigate what happened and liaise between all relevant parties.
Drive the conversation forwards to resolve the problem in a timely manner.
Conclude the query, assigning responsibility and securing any financial resolutions.
Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.
toon meerReady to drive financial excellence and customer satisfaction?
Your tasks:
Deliver on the VAS KPIs on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.
Liaise with dealers to secure corrections to invoice errors.
Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.
Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:Investigate what happened and liaise between all relevant parties.
Drive the conversation forwards to resolve the problem in a timely manner.
Conclude the query, assigning responsibility and securing any financial resolutions.
Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.ervaringjouw aanbod– Proactive problem solver with strong negotiation skills.
– Customer-centric mindset, dedicated to delivering exceptional service.
– Excellent communication skills, fluency in English and French (written and verbal).
– Deadline-driven and target-oriented.
– Highly organized with keen attention to detail.
– Team player with a collaborative spirit.ons aanbod– Competitive salary with additional benefits.
– Well-being services and on-site restaurant.
– Opportunities for professional growth within the company.
– Flexible work arrangements, including the possibility of remote work (50%)
– International work environment fostering diversity and inclusion.bedrijfsprofielVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.
…You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.toon mindertoon meerVolvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.sollicitatieprocedure.Benieuwd hoe het sollicitatieproces loopt? Ontdek hier hoe wij je helpen om de job binnen te halen.1 van 5solliciteren is heel eenvoudig.Klik op de ‘solliciteer nu’-knop, maak je profiel aan en motiveer waarom jij de beste kandidaat bent voor deze job. Tip: hou je profiel up-to-date, zodat je altijd snel kan solliciteren.2 van 5je ontvangt een bevestigingsmail.Zo weet je dat wij met je sollicitatie aan de slag gaan. Heel concreet bekijken we of jouw profiel beantwoordt aan de eisen van de job.3 van 5je komt in aanmerking!Dan nemen we contact op. We overlopen samen je cv en de verdere stappen van je sollicitatie (gesprek, testing, referenties, rondleiding, …).4 van 5we bespreken je cv met onze klant.We maken hem duidelijk waarom jij de geknipte kandidaat bent. Zodra hij zijn feedback geeft – dat kan soms enkele dagen duren – brengen we je op de hoogte.5 van 5is het bedrijf enthousiast?…en ben jij dat ook nog altijd? Dan kan je het contract tekenen en is het tijd voor een feestje!contacteer ons.voor al je vragen neem contact op met.REruth engelbeen en iona van de weghevacatures in je mailbox.Makkelijk gepaste jobs ontvangen in jouw mailbox? Wanneer jij wilt? Dat kan met de Randstad jobagent!e-mailadres*frequentieIk ga akkoord met het gebruik van mijn gegevens voor het versturen van jobagents. verzendenJob alert succesvol aangemaakt.je motivatiesolliciteercontracttypecontracttypejobs per sectorjobs per sectorcontacteer onscontacteer onsmy Randstadmy Randstadvoor werkgeversvoor werkgeversRandstad Belgium nv (BE0402.725.291), Randstad Construct nv (BE0438.801.472), allen gevestigd in Access Building, Keizer Karellaan, 586 bus 8 te 1082 Brussel

Expected salary

Location

Oostakker, Flandre-Orientale

Job date

Tue, 23 Apr 2024 22:20:42 GMT

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