Customer & Business Support Administrator

Location:

El Puerto de Santa Maria (11500) – Spain

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Education & Training

Advertiser:

Lloyds Register

Job ID:

130884121

Posted On: 

01 August 2024

Job ID:
 39850
Location: Cadiz

Position Category: Administration/Business support
Position Type: 
Fixed term position

Lloyd’s Register

Customer & Business Support Administrator

Location:

Cadiz, Spain (6 months fixed-term contract)

 

Join our dynamic team as a Customer & Business Support Administrator!

Are you passionate about providing excellent customer service and streamlining business operations? In this pivotal role, you’ll be the backbone of our support team, ensuring smooth communication between clients and our company. With opportunities for growth and a collaborative environment, your skills in organization and problem-solving will thrive. Apply today and help us deliver exceptional service!

What we’re looking for 

A Customer and Business Support Administrator to support our field colleagues in maintaining accurate records.

 What we offer you 

-The opportunity to work for an organization that has a strong sense of purpose, is values-driven, and helps colleagues to develop professionally and personally through our range of people development programs. 
-Fixed-term employment- Full-Time
-A culture that develops its colleagues and promotes from within and many other additional benefits.
 
 The role 

-To deal with Survey requests via Case Management in Salesforce Lighting platform and Outlook.
-To handle office mailboxes for In-Service requests and Service Suppliers.
-To attend customer inquiries and requests.
-To coordinate In-Service requests for Surveys with clients, Service delivery colleagues and local agents.
-To issue Request for Marine Service (RfS contracts) in accordance with the attending surveyors guidelines.
-To create Sales Quotes in ByD/SAP according to signed quotations.
-To prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets is included.
-To identify and refer potential client complaints and opportunities for new business. Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.
-To liaise with and provide support to other team members, departments and offices, as may be required.
-To develop a good understanding of Marine & Offshore products, services, systems and processes on an ongoing basis.
-To identify and suggest improvements to processes and procedures.
-To support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
 

What you bring 

-A Bachelor’s degree or equivalent
-Fluency in both written and spoken English and Spanish
-Working knowledge of Microsoft Office tools and BYD/SAP 
-Previous experience in a customer-facing role
-Excellent interpersonal and team working skills

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want . 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don’t tick every box in these ads, please don’t rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please Apply at 
careerslr

 and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd’s Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

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-ensure our recruitment process is inclusive and accessible.
-communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
-anticipating and providing reasonable adjustments as required
-supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
-at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: 

gov.uk/disability-confident

   
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