Customer Advisor

Flowers Associates

Customer AdvisorLocation: Great YarmouthSalary: £13.12 per hourHours: Monday-Friday 08:00 – 16:30Temporary ongoingAre you immediately available? Do you have experience dealing with customer complaints over telephone and email? Have you got experience in a call centre environment? If so, then this could be to the role for you.Flowers Associates are currently seeking a temporary Customer Advisor to deliver excellent customer service via email and telephone within a call centre environment in Great Yarmouth. Within this role you will be liaising with sub-contractors, Site Managers and Project Managers so, the ability to communicate with professionals as well as the public is essential.The role:The successful Customer Advisor will be responsible for the following duties:• Respond to incoming customer calls, taking ownership through to resolution with customer complaints and enquiries.• Use all available systems to accurately record customer data and provide a first-call resolution service wherever possible.• Construct and send letters to customers regarding their enquiries/complaints.• To send full and accurate details of the enquiry or complaint to the relevant operations team, ensuring any required action is taken and drive resolution.• Establish and maintain good professional relationships with the team, operations, and sub-contractors.• Keep customers updated and informed of the progress of their enquiry/complaint.• Maintain accurate and comprehensive data records.• Follow defined work management and company processes, and policies at all times.The ideal Candidate will:• Have proven customer service experience including complaint handling over telephone and email, within an office/call centre setting.• Be confident and customer focused.• Empathetic with ability to see from someone else’s point of view.• Have strong IT skills, with use of SAP and Microsoft packages such as excel and word.• Have the ability to construct letters via Microsoft word in a professional manner to send to customers.• Take ownership and responsibility of your own workload, application, and performance.Shift Patterns:• Main shift: 8:00am – 4:30pm (x2 10-minute paid breaks and 30-minute unpaid lunch break)• Occasional requirement to work between the hours of 8am and 8pm with some flexibility to work occasional weekends, if required.Additional Information:• 20 Days holiday plus 8 bank holidays.

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