CTE Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

CTE Consultant, Service/Premium Assistant 

In this role of Service/Premium Assistant, you will be a product expert assigned to SAP Concur solutions customers. A successful individual in this position will manage and maintain core system configurations; adding, editing or removing configurable options as necessary. The candidate should possess strong problem-solving skills coupled with a proactive and consultative approach thereby ensuring that our customers continue to see the full benefit of using the SAP Concur system. 

Within this role you will: 

1. Administer the system according to the needs of the client and within scope of SAP Concur’s products/services
2. Maintain multiple customer environments in parallel and assist in identifying usage gaps to increase adoption levels
3. Modify, maintain configuration, troubleshoot, and resolve issues ranging from moderate to complex, at a macro level as well as specific features and functionality, at a modular level
4. Provide guidance and offer best practice recommendations to the customer to ensure an optimized solution

• Collaborate with cross functional internal teams to streamline communication in a concise, consistent fashion
• Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner

Experience 

• Fluency in English
• 2+ years’ experience in a related client-facing role, such as implementation, consulting, or advanced customer support
• Successful experience working directly with customers to resolve complex implementation issues

Other Requirements 

• Open-minded and capable of establishing excellent cooperation with other business partners (internal/external)
• 2+ years’ experience with SAP Concur Solutions preferred
• Strong problem resolution skills – proven ability to engage and interact with peers and cross-functional teams to resolve customer issues
• Exceptional written and verbal communication skills
• Strong technical aptitude and ability to understand technical concepts quickly

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414370 vacanciesineu.com Work Area: Customer Service and Support vacanciesineu.com Expected Travel: 0 – 10% vacanciesineu.com Career Status: Professional vacanciesineu.com Employment Type: Regular Full Time vacanciesineu.com Additional Locations: #LI-Hybrid.

Job Segment: ERP, Cloud, Consulting, Technology, Service, Customer Service

Read Full Description