CRM – Client Service Director

Job title:

CRM – Client Service Director

Company:

Publicis Groupe

Job description

Company DescriptionPublicis Groupe, the world’s second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer.Do you want to know more about the agency/brand or area of expertise you will be applying for on this role? Keep reading!ERIS is our specialized unit in data marketing that enables advertisers to delve into a holistic understanding of consumers, with the ability to create personalized audiences and activate them at scale.
All of this is aimed at business results that we optimize and maximize through our extensive experience in modeling and predictive capabilities.Eris aims to achieve a holistic understanding of the individual. For this purpose, it offers solutions in measurement, advanced analytics, optimization, and madtech consulting. Among its services are data strategies, technological consulting, analysis of the customer journey, among othersJob DescriptionResponsibilities

• Direct and supervise operations, ensuring efficiency and achievement of objectives.
• Manage and motivate multidisciplinary teams, fostering a collaborative work environment where innovation and excellence are valued.
• Identify growth and expansion opportunities, leading initiatives that drive business development.
• Act as the company’s top representative to clients and stakeholders, establishing strong and trustworthy relationships.
• Promote an organizational culture oriented towards continuous learning, excellence, and constant improvement.
• Stay updated on market trends and best practices.

Requirements

• Proven previous experience in leadership positions and at least 5 years in team management.
• Demonstrated experience managing CRM projects with complexity (multibrand, multichannel, and different levels of interaction).
• Experience and knowledge in Marketing Automation platforms (preferably Adobe Campaign).

QualificationsOther relevant skills:

• Proactive, results-oriented attitude with the ability to inspire and motivate others.
• Non-conformist mindset with the ability to lead changes and transformations in the project.
• Excellent communication skills and the ability to interact at a high level.
• Strategic business vision and the ability to make sound decisions in complex environments.
• Very high level of English (C1)

Additional InformationWhy join us? Because we offer reasons such as:
? Flexible Benefits: Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
? Growth Opportunities: Advance in your professional career by working with major clients and gaining access to specialized training programs.
? Online Training: Through our artificial intelligence platform, access countless courses. Additionally, free English classes for groups of up to 6 people with native teachers.
? Work from Anywhere: Telecommute for 6 weeks from over 100 countries (including Spain) with our #WorkYourWorld program.
? Special Days Off: Celebrate your holidays, birthdays, and Advertising Day with additional days off.
✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours.Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status on any individual´s status in any group or class protected by law.If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

Expected salary

Location

Comunidad de Madrid

Job date

Sun, 26 May 2024 05:18:40 GMT

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