Crew Delivery Manager

£36,680+ 30% Flexible Allowance 

Who are we?

GWR is the proud custodian of Brunel’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK’s top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the role:

The role is responsible for the delivery of train crew in the right place at the right time. We manage a variety of grades from, Drivers, Guards and Catering Colleagues across the entire GWR network.

Our team manage the running of the resource desk, working in tandem with our Train Service- Delivery colleagues as well as forward planning the service, implementation of emergency train plans, managing the service during disruption and service recovery as well as dealing with colleagues who can at times need added support and various administration duties.

The role is fast paced and in demand, the team play a vital part in delivery of the timetable for our customers along with balancing the needs of our crew. The role is desk based and we use various computer packages unique to the railway. Once on shift, you take control and manage the crew in your designated area, on our network.

The following list of questions have been put together to help you decide whether you would like to apply for this job and whether it would be suitable to you.

Ask yourself the following:

• Are you genuinely interested in looking for a challenging role in the Rail Industry?
• Are you someone that others see as dependable?
• Can you be flexible to help meet the needs of the business?
• Are you confident lone working as well as working in a close-knit team?
• Are you able to work calmly under pressure?
• Can you think on your feet and solve problems, when you know a lot may depend on the suggestion you produce?
• Are you someone who can cope with routine, as well as changing demands?
• Are you willing to learn in a fast-paced environment as training is on a live desk and takes approximately 10- 12 weeks.
• Are you committed to maintaining and developing your skills? The role is Competency based and regular assessments will be carried out in the role to help maintain high standards.
• Are you available for interview on 22nd and 23rd August?

If you were able to answer ‘Yes’ to all the above, then we have your next role ready and waiting.

If you have responded with a ‘No’ to some questions, we’d ask you to think seriously about whether a Control based role, is right for you.

Applicants must also meet the following eligibility criteria to apply for the role of Crew Delivery Manager.

• Be naturally proactive with a good eye for detail.
• Knowledge of the GWR network.
• Having the ability to pass safety critical information to colleagues by phone.
• Computer literate ideally in Office 365 (Trust, CrewPlan and Integrale training will be provided)
• Professional, clear communication and interpersonal skills
• Previous applicants need not apply.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://www.healthassured.org/blog/neurodiversity/

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