Credit Controller

Job Title: Credit Controller 

Salary: Competitive plus an excellent benefits package

Location: Milton Keynes 

12 Month Fixed Term Contract – Scania Financial Services

• Hybrid working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance

A Quote from Valene Brewin our Credit Control Manager 

“Working in our Credit Control Team is a truly rewarding. The team is friendly, supportive, and focused on collaboration to get the job done. Regular communication and a positive atmosphere make learning the role easier, with everyone bringing unique strengths while working together to meet our goals. It’s a place where teamwork and support drive success!”

In this role you will:

• Proactively manage arrears, adhering to current policies and guidelines.
• Handle amendments, updates, and cancellations of direct debit mandates with precision and efficiency.
• Monitor and manage the rental portfolio workflow, to maintain smooth operations.
• Address and resolve customer payment enquiries promptly and professionally.
• Implement and manage reschedules for live contracts in line with current guidelines.
• Process and action customer refunds accurately and within requested timeframes.
• Collaborate closely with internal departments and dealership partners to optimise processes and ensure operational efficiency.
• Prepare and deliver month-end reporting with clear, actionable insights.
• Drive continuous process improvement and participate in system testing for enhanced performance.

About you:

• Customer focussed – enthusiastic about delivering an exceptional service through pro-active communication, both verbal and written.
• Organised – able to simultaneously track and progress multiple accounts.
• Team player – work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated – the desire to overcome hurdles and the ability to identify solutions.
• Analytical – possessing a keen eye for detail and a passion for ensuring accuracy.

If you’re interested in this role we’d love to hear from you. 

Closing date: 18/02/2025

Next steps:

1. If you like the sound of this position, please apply today.

2. A member of the Scania Recruitment team will contact you to discuss your application.

3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

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