Credit & Collections Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

OVERVIEW:

The Credit & Collections Specialist performs a wide variety of credit and collection functions. They are responsible for overseeing assigned work portfolios. Ensuring payments are received prior to becoming overdue and collecting monies owed when needed on delinquent accounts.

SCOPE:

• Showcases collection background & knowledge
• Has developed expertise in a variety of work processes through job-related training
• Generates new and innovative solutions to complex problems, and proposes improvements to processes
• Works autonomously within established procedures and practices

PRIMARY RESPONSIBILITIES:

• Monitoring portfolio to ensure timely payments to support quarterly cash targets
• Sends follow-up letters and accepts payment on certain accounts
• Input information through data software systems to accurately reflect account activity & resolve account discrepancies and balances
• Responds to inquiries from customers
• Maintains AR platforms by entering, updating, and retrieving data as well as formatting and generating reports.
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
• Reviews and makes recommendations regarding bad debt or write-offs

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