Control Room Specialist

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Breve Descrizione del Ruolo:

In ambito Control Room, la figura ricercata dovrà operare in turnazione h24/7X7 e garantire il presidio in tempo reale dell’allarmistica, al fine di ottemperare tempestivamente alle escalation e/o a tutti interventi necessari ad assicurare il ripristino e la continuità nell’erogazione dei servizi.

Principali Attività:

• Presidio e processi di gestione console di monitoraggio reti, sistemi e applicazioni;
• Troubleshooting, gestione Incidenti e Change Management;
• Gestione e monitoraggio processi di chiusura concorsi giochi.

Requisiti:

• Spiccate capacità di team working e problem solving;
• Buona comunicazione verso clienti interni ed esterni;
• Ottimo inglese parlato e scritto;
• Strumenti MS Office;
• Strumenti di monitoraggio.

Esperienza professionale / Seniority:

Costituirà titolo preferenziale esperienza pregressa in ambito monitoraggi/risoluzione guasti/disservizi e troubleshooting effettuata in turnazioni H24, 7X7.

Titolo di Studi:

• Diploma e/o Laurea di 1° livello;
• Ottima conoscenza della lingua inglese parlata e scritta.

Soft Skills:

• Problem Solving;
• Teamwork ed elevato spirito d’iniziativa;
• Apprendimento attivo.

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Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

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