Control Center Engineer- Customer Success Services – CSS

Job title:

Control Center Engineer- Customer Success Services – CSS

Company:

Oracle

Job description

Job Description:This posting is to cover a position in operations, as technical analyst:– The position requires working on shifts 365x7x24.
– The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according to changing business needs) to cover those shifts.
– It’s mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
– Experience in customer support by phone will be highly appreciated.
– This position is oriented for people who want to develop his/her professional career at Oracle.
– It will be necessary to have a knowledge enough (the most the better) about the following aspects:
– ITIL concepts in terms of incident management and change management processes.
– Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
– Have agility enough at operational level, to work with several technologies:
– OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components among others.
– Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
– FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuableCareer Level – IC2Responsibilities:This posting is to cover a position in operations, as technical analyst:– The position requires working on shifts 365x7x24.
– The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according to changing business needs) to cover those shifts.
– It’s mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
– Experience in customer support by phone will be highly appreciated.
– This position is oriented for people who want to develop his/her professional career at Oracle.
– It will be necessary to have a knowledge enough (the most the better) about the following aspects:
– ITIL concepts in terms of incident management and change management processes.
– Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
– Have agility enough at operational level, to work with several technologies:
– OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components among others.
– Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
– FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable

About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Expected salary

Location

Madrid

Job date

Sun, 17 Nov 2024 06:00:21 GMT

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