Contract Support

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

We’re JLL — a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.  

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. 

What This Job Involves 

Key Responsibilities:

• Providing relevant FM information and administration support to the Facilities Manager(s) as required;
• Familiar with daily operations and the specific scope of the contract to best support FM and functional teams deliver excellent services;
• Working as a member of the team you will ensure that all agreed service levels and service standards are met;
• Assisting Facilities Managers and other team members in preparing and maintaining Standard Operating Procedures (SOP) manuals and other related documents;
• Driving the timely completion of monthly reporting and outstanding project tasks;
• Maintaining monthly performance measurement information in support of contract performance requirements;
• Ensuring suppliers provide service per contract scope and work in a safe manner;
• Regularly working cross-functionally to support the oversight of supplier KPI/SLA delivery;
• Raising Purchase Orders (PO’s) and coordinating invoicing and other support of the Accounts Payable (AP) team including PO requisitions and receipting of PO’s;
• Raising client PO’s and submitting JLL invoices onto SmartBuy portal;
• Liaise closely with FM and functional teams, ensuring accurate processing of quotations and purchase orders;
• Working with the CAFM System to ensure all statutory, mandatory PPM and reactive tasks are captured and recorded correctly;
• Raising and assigning work orders to relevant resources.
• Assuring compliance with JLL policies, procedures, and standard practices;
• Building relationships between occupants, FM staff and suppliers;
• Effective communication with all levels of internal teams and external customers;
• Ensuring prompt resolution of any customer complaints;
• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations;
• Promote and maintain JLL culture throughout teams;

Requirements:

• Must demonstrate a strong sense of customer focus and promote team spirit and good morale within the office;
• Excellent command of the English and Italian language demonstrated through good verbal and written communication;
• Must be detail conscious, accurate and methodical in approach;
• Strong organisational and communication skills;
• Able to work systematically and use own initiative;
• Able to work on more than one task at any given time;
• Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently;
• Proficient in MS Office and Outlook and possess excellent written and verbal communication and people skills;
• Reliable, able to complete work within required time frame and manage own deadline requirements;
• Calm manner able to work under pressure and against rapidly changing demands and priorities;
• Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required;

What you can expect from us:

• Hybrid work model (3 days per week in the office).
• Competitive benefit package
• Training and development opportunities
• Friendly and supportive company culture

#LI-FT1

Location:

On-site –Milano, ITA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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