Contact Center Specialist – SCF HQ
Santander
Contact Center Specialist – SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Contact Center Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander ( ) we are key players in the transformation of the financial sector. Do you want to join us?Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.On top of its Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.WHAT YOU WILL BE DOINGUnder the scope of the Leasing Business Unit within Santander Consumer Finance, we’re looking for a Contact Center Specialist leading the design and implementation of the technological developments to assure top class service delivery. Focusing on the implementation of a contact center functions over multiple channels, including phone, email, text message, live chat, social media… The candidate has to identify needs and goals to deploy a service center strategy with a flexible scheme combining in house contact and a outsourced contact center teams. Developing the right capabilities to cater for all contact center needs.The ideal candidate should deliver excellent and efficient services and tangible benefits to our clients in all types of channels, but specially on digital ones. Knowledge on operational lease market is a plus.We need someone like you to help us in different fronts, in cooperation with our IT engineering teams and the rest of your future HQ colleagues:
EXPERIENCE REQUIERED:
SKILLS & KNOWLEDGE
OTHER INFORMATION
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Boadilla del Monte, Madrid
Sun, 09 Jun 2024 02:19:22 GMT
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