Concierge

Job title:

Concierge

Company:

Accor

Job description

Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!Job DescriptionWhat you’ll doWe are looking for a Concierge to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.

• Greet and assist guests in a warm, courteous, and professional manner.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Inform guests of the facilities and all the things to do in the hotel, including providing information on our restaurants and bars.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions, restaurants, and services.
• Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Arrange events, excursions, transportation etc. upon request from hotel residents.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Report any issues to the correct department and check to ensure the work has been completed.
• Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.

QualificationsWhat we are looking for…

• Someone who understands, celebrates, and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• You are naturally a confident person who can approach people and initiate conversation.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good – your team, guests, and colleagues alike. You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional InformationWhat’s in it for you…The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.A competitive package and plenty of opportunity for development.Excellent discounts across the entire Ennismore family of brands.SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Expected salary

Location

Barcelona

Job date

Wed, 09 Oct 2024 22:03:29 GMT

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