Compliance & Enforcement Adviser

Salary: £30,209 up to £32,200 dependent upon experience

Contract Type: Permanent, Full-time

Security Level: BPSS

Location: London – Canary Wharf (min 2 days per week in the office).

Visa Restrictions: This position does not offer visa sponsorship

We are the UK’s aviation regulator, responsible for keeping passengers and the general public safe. Recognised as a world leader in our field, we are at the cutting edge of the exciting and ever-changing aviation environment. Never standing still our work includes diverse activities such as:

• Driving world-class safety standards.
• Managing security risks, safeguarding passengers and the general public.
• Minimising the environmental impact of aviation on local communities.
• Running the ATOL holiday financial protection scheme.
• Making sure consumers have choice and protection when they fly.

The ATOL Compliance & Enforcement team helps ensure travel businesses meet their regulatory obligations and that consumers receive the protections they are entitled to. We monitor compliance with ATOL Regulations and consumer protection laws, and where issues arise, we work with businesses to put things right or take enforcement action. We also collaborate with enforcement bodies such as the police and Trading Standards.

The Role

As a Compliance & Enforcement Adviser, you will help identify and investigate risks to consumers and support actions that improve compliance across the travel industry.

You will analyse information, participate in inspections and audits, give advice on ATOL and consumer protection requirements, and help prepare evidence‑based recommendations for regulatory or enforcement action.

Core Accountabilities

• Reviewing information and intelligence to identify risks and determine areas requiring the team’s focus.
• Conducting reviews and taking part in inspections and audits to assess whether businesses providing flight accommodation comply with ATOL and consumer protection laws.
• Providing clear and practical advice to stakeholders on ATOL requirements and consumer protection obligations.
• Supporting the preparation and presentation of evidence‑based recommendations to managers and legal teams.
• Helping to deliver enforcement outcomes – ranging from education and training through to enforcement, licence decisions, or supporting criminal proceedings where necessary – and ensuring agreed remedial actions are completed and cases are closed promptly.
• Collaborating across CMG/CAA and with external enforcement bodies to strengthen oversight and drive compliance.

If you have experience in compliance, investigations, audit, Trading Standards, fraud investigation or another regulatory or consumer‑focused area, this could be a great next step in your career.

About You:

Essential:

• Experience in compliance, investigations, audit or another regulatory environment (or transferable experience from similar disciplines).
• A good understanding of regulatory or legal frameworks – ideally in consumer protection (knowledge of ATOL would be helpful but is not essential as training can be provided.)
• Clear and confident written and verbal communication skills, with the ability to explain complex issues simply and influence thinking and decision making at all levels of an organisation.
• Strong analytical skills and attention to detail, especially when assessing evidence or reviewing information.
• The ability to manage competing priorities and handle sensitive or challenging situations.
• Good relationship‑building skills, with a collaborative and respectful approach.
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint).

Desirable:

• An understanding of the aviation market and associated challenges for businesses and consumers.
• Previous line management experience is not essential, although you should be able to demonstrate an ability to coach, motivate and mentor others effectively.

What can we offer you?

You’ll be working within a great team and will benefit from a supportive working environment. We build a friendly atmosphere and have a genuine skills diversity across our team (technical experts, regulatory experts, auditors). We’ll assist you in being able to take pride in producing your best work.

This role will give you the opportunity to develop your investigative skills and broaden your experience of different regulatory approaches, as well as build relationships with internal and external stakeholders.

The role offers variety as in addition to desk based reviews of tour operators’ compliance, there will be visits to businesses to carry out reviews of their processes and procedures.

If you are a person for whom the idea of equality and fairness are a key part of your personality and are driven towards doing the right thing for consumers, then this is an excellent opportunity for you.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit – BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: 18th February 2026

Interview Date: 3rd and 5th March 2026 (In person London – Canary Wharf).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

Read Full Description