Community Safety Officer x2 (00004-0423)

University of Warwick

Vacancy Type/Job category
People – Wellbeing Services
Sub Department
Community Safety
£21,761 – £22,630 per annum, plus 5.5 hours per week contractual overtime (on top of 36.5hpw) and 25% shift allowance
University of Warwick, Coventry
Vacancy Overview
Previous candidates need not apply.
Permanent, full time roles. Work pattern of two days and two nights of 12 hours duration, followed by four days off, which equates to an average of 42 hours per week.
The University of Warwick is a world-leading university, with the highest academic and research standards. We are constantly present in the UK and world top rankings, and our Community Safety team works proactively to provide a safe and welcoming environment for our whole community.
As a community safety officer, you will be the ‘face of Warwick’, and a friendly and engaging first point of contact for the thousands of students, staff, business partners, and visitors that come to our beautiful, 750 acre campus every year from around the world.
You’ll need to be comfortable working on ‘the everyday’ (think monitoring CCTV cameras, patrolling our campus, and responding to fire alarms) to the ‘exceptional’ (managing major events, escorting VIP visitors, investigating crime on campus) and everything in between. We can honestly tell you that no two days are the same in this surprising, challenging and rewarding role.
We have four teams working 24 hours a day, 7 days a week, 365 days a year, and we operate on a ‘4 on, 4 off’, 12-hour shift pattern that consists of two days and two nights and is designed with your wellbeing and work-life balance in mind.
Please note, as this role will involve driving University vehicles, to be covered by the University Vehicle Insurance Policy, you must be in possession of a full UK or EU equivalent licence, which has been in force for at least 1 year and have no serious driving convictions (any period of disqualification must have expired by at least 1 year).
You will be required to work a pattern of two days and two nights of 12 hours duration, followed by four days off, which equates to an average of 42 hours per week.
We offer an excellent salary that reflects the challenging nature of the role, and the professionalism we expect from our team. The salary starts at £33,352.00 (made up from a base rate of £21,761.00, 5.5 hours of contractual overtime a week and a 25% shift allowance).
We welcome applications from everyone irrespective of gender and ethnic group but, as women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups as we want our team to fully reflect the community we are entrusted to protect. Appointment will be based on merit alone.
To find out more or arrange an informal conversation about the role, please contact: [email protected]
Interview date: TBC.
Job Description
To provide a safe, secure, and welcoming environment for the University community through the protection of people, property and assets through the provision of excellent customer service.
To support the wider community safety operations team in achieving the aims and objectives contained within the Vision and Mission Statements for the Community safety department, which align with the University Strategy and its values.
Responsibilities and essential job functions include, but are not limited to, the following:
• Always provide exceptional levels of customer service.
• Operate within the Control Room when required, as follows:
o Monitor and operate the Campus CCTV, security, fire and access control systems, complying with recognised national standards and local procedures.
o Additionally, but not exclusively, handle visitors, telephone calls, two-way radio communication and traffic management enquiries.
o Manage the distribution and receipt of building keys.
o Record and report incidents appropriately.
• Respond to all incidents within the University’s Incident Management Plan as part of the operational ‘Bronze’ team. This includes, but is not restricted to, building fires, major security incidents, fuel or chemical spillages, road traffic accidents, and the effects of adverse weather conditions.
• Carry out high-visibility, uniformed, mobile, foot and cycle patrols also including plain-clothed patrols.
• Secure and open buildings, as required.
• Provide immediate pastoral care to vulnerable students and staff, when required. This may be because of them being a victim of crime, suffering illness, or through the effects of drugs or alcohol.
• Actively engage with the whole Campus community, particularly students, to promote feelings of safety and wellbeing by providing appropriate support and crime prevention advice, as required.
• Respond to all crimes and incidents that include, but are not restricted to, anti-social behaviour, assault, theft, and unauthorised intruders. This could include the requirement to detain suspects until the arrival of the police.
• Administer first-aid treatment, as required. This could include dealing with violent situations and providing care and support to people with injuries during emergencies, such as road traffic collisions, fires, and mental health-related incidents.
• Attend, control, support and direct people during incidents and evacuations.
• Liaise with and provide relevant information to (subject to data protection legislation restrictions), external emergency services, as required.
• Conduct investigations, including preserving crime scenes and evidence, writing reports that will need to meet the standards of both the University’s disciplinary process and a court of law.
• Handle conflict and confrontation appropriately to recognised Security Industry Authority standards.
• Give evidence at university disciplinary hearings and criminal court, as required. Promote a well-maintained environment by reporting littering, graffiti, dirty or untidy areas, also reporting building insecurities and faults.
• Participate in the testing, recording, and reporting faults for fire alarms and other equipment.
• Conduct road traffic management duties, including the issue of parking charge notices in line with the University’s Parking Regulations.
• Drive University vehicles whilst adhering to local policies and procedures for their use.
• Carry out written daily inspections on vehicles and report on faults.
• Wash and refuel/recharge vehicles, as directed.
• Undertake any other duties and responsibilities as required, commensurate with the grade of the post.
• Additional hours may need to be worked, sometimes at short notice, for operational reasons.
• Actively participate in all required training.
• Carry out dynamic risk assessments to ensure a safe system of work.
• Always maintain a smart and professional appearance.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
Good general educational background to a minimum of GSCE or equivalent level. (a)
Essential Criteria 2
Proven knowledge and experience of working in a team and as an individual, in line with policies and procedures. (a,c)
Essential Criteria 3
Proven experience of effectively working in a team of operational staff in a security environment or a similar operation within the private or public sector. (a,c)
Essential Criteria 4
Ability to demonstrate experience in attending serious incidents, and understand the impact this may have on individuals, departments and University reputation. (a,c)
Essential Criteria 5
Demonstrate a good working knowledge of computer systems. (a,c)
Essential Criteria 6
Display a clear understanding of excellent customer service in a difficult and fast paced environment. (a,c)
Essential Criteria 7
Full UK driving licence. (a)
Essential Criteria 8
Good communications skills, both verbally and written. (a,b,c)
Desirable Criteria 1
Current HSE First Aid at Work certification, including defibrillator certification. (a)
Desirable Criteria 2
Valid Frontline SIA Door Supervisor’s licence. (a)
Desirable Criteria 3
Current Mental Health First Aid certification. (a)
Desirable Criteria 4
Good report writing skills, utilising electronic reporting systems with the ability to take real time information to create daily logs, incident logs and witness statements. (a,b)
Desirable Criteria 5
Experience working within a control room or operations centre. (a)
Further Particulars
The community safety officers work for a proportion of their duty hours with only the Duty Shift Manager (DSM) as managerial support on campus. This can mean they have to make decisions quickly and without referral to the DSM if they are otherwise engaged. There is, therefore, the requirement to make well-considered decisions quickly and decisively.
As the community safety team are required to support all stakeholders and individuals, it places them in a position of risk. These include dealing with violent situations, responding to life-critical fire and security systems, fatalities, injuries, managing protests and demonstrations, mental health issues, crime and victims, and working closely with other university stakeholders.
The wearing of uniform provided, including appropriate PPE, is mandatory when on standard operational duties. There is the requirement to wear plain clothes for some duties from time to time, such as, covert operations to combat theft.
For further information about the department, please visit thedepartment website
For further information about the University of Warwick, please read our University Further Particulars .
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance , whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
Right to work in the UK
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Please refer to this link for a full list of our employee benefits here at Warwick here .

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Closing Date
16 May 2023

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