CO Senior Analyst – Customer Issue Resolution with Italian (m/f/x)

Job title:

CO Senior Analyst – Customer Issue Resolution with Italian (m/f/x)

Company:

3M

Job description

Job Description:The Impact You’ll Make in this RoleAs a CO Senior Analyst – Customer Issue Resolution you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here you will make an impact by:Flexible support of improvement opportunities within CIR processesEnd-to-End CIR (Customer Issue Resolution) Management –related to billing, collections and complaints to secure timely payment and short cycle time for customer complaintsBeing able to work and handle sensitive/confidential financial dataEfficiently building credibility and trust with customers and businessesInterpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutionsWorking independently and proactivelyDemonstrating a proactive, ownership mindset to managing your customers to achieve team goalsYour Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Minimum 2 combined years of customer service, finance, supply chain or sales experienceExcellent verbal and written communication skills in English and Italian at a minimum of B2+ levelExperience with customer service processes and systems (especially SAP and SalesForce)Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data setsAccount receivables (AR) knowledge and experience as an additional assetDemonstration of strong interpersonal, communication, analytical, organizational and short-term planning skillsFlexible nature with the desire to expand knowledge and experience as opportunities ariseDemonstrated problem solving, reasoning, and analytical skillsJob specifics:Work Your WayPrivate medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusDoes this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you!Resources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Expected salary

Location

Wrocław, dolnośląskie

Job date

Thu, 05 Dec 2024 23:36:45 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.