Cluster Senior Sales Manager

Company Description

Cluster Senior Sales Manager

Full time, permanent role

The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do…

• Working closely with our Cluster Director of Sales, you will actively win over new business and manage key relationships while working towards segment revenue goals and KPIs.
• Responsible for driving corporate room nights into The Hoxton Florence and The Hoxton Rome from both global and local accounts in line with the hotel’s strategies and budgets.
• Generate new business through market research and liaising closely with Accor and The Hoxton global sales team. 
• We’ll look to you to build up account management plans, making sure you’re “in the know” on the latest market news and competitor insights too.
• Prepare and execute creative sales strategies to source, drive and grow our revenues from your managed accounts.
• Responsible for ensuring Agency 360 reports are utilised to review market penetration, grow market share from account base and look for new business opportunities.
• Ensure rate loading accuracy across account base and that rates are loaded and bookable by given deadlines.
• Organise show rounds, HOX sleepovers, familiarisation trips, office visits and presentations to maximise The Hoxton’s exposure amongst key decision makers.
• Cross-sell The Hoxton and Ennismore properties globally to maximise revenue opportunities.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Someone with proven experience in proactive sales and key account management, in the hotel industry, who can make a quick impact on our team.
• A people person who’s great at growing and nurturing long lasting relationships.
• Strong organisational and analytical abilities.
• Proficiency in Agency 360, CRM software and Microsoft Office Suite.
• Someone with high energy, ready to represent The Hoxton brand at industry networking events and sales calls & trips.

Additional Information

What’s in it for you…

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

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