Cloud Support Consultant

Job title:

Cloud Support Consultant

Company:

OVHcloud

Job description

Cloud Support Consultant M/F/XYour main responsibilities :

• Answer questions from multi-channel customers by qualifying their needs
• Develop a first technical diagnosis and provide solutions to incidents encountered by users
• Identify, detect incidents and quickly provide a technical and/or commercial solution
• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered

Your future impact
Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products). You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical adviceIn 6 months you will have accomplished

• Good interpersonal skills and a desire to deepen the customer’s needs.
• Answer questions from multi-channel customers by qualifying their needs
• Develop a first technical diagnosis and provide solutions to incidents encountered by users
• Identify, detect incidents and quickly provide a technical and/or commercial solutionDiscover and understand our Cloud products and technology associated. (be part of training sessions)
• Manage and follow our customers for top Cloud products.
• Answer and manage our customers of Level of Support Standard & Premium.
• Increase your knowledges for Cloud environnement. (Virtualization, Network, Baremetal, AI…)
• Learn OVHcloud’s organisation and deal with our internal and external process.

And in 1 year you will have mastered

• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered
• Ensure the follow-up of the customer relationship until the final processing of the request
• Inform the customer base following the call
• Master and apply all internal procedures applicable to customers
• Manage and monitor customer procedures with the various internal departments: technical, commercial
• Contribute to the drafting of procedures and various documentation
• Participate and manage different projects
• Report technical issues and anomalies to the various departments (com-dev-admin)
• Have ability to manage top customers (Entreprise & Business levels of Support)
• Organize meetings with customers on a daily basis.
• Be an expert on one or more technologies/products.

.At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.#Profile

• Quality / competence related to the position • Quality / competence related to the position
• Quality / competence related to the position
• Quality / competence related to the position
• With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
• You are open to the world and working in an international context is an important aspect for you.
• You are independent and able to work in a fast-paced environment.

RECRUITMENT PROCESS1. Meeting within 2 to 4 weeks with our hiring officer: Belén2. Interview with the manager: Benjamin3. Possible meet & greet session with the team or a coworkerCompte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)Carte Ticket Restaurant
RTT
Mutuelle et prévoyance d’entreprise*
Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
Subventions sport & vacances

• pour tous les membres d’un même foyer

JOINING THE OVHcloud JOURNEYOVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person’s full potential and strengths.
Be free to be yourself!SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENTData has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign?TO GO FURTHERDiscover some of our passionate employees and explore their occupations at OVHcloud!Do you want to contribute to unique projects and build the free cloud together? Let’s go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.?YOUR JOBCloud Support Consultant M/F/XYour main responsibilities :

• Answer questions from multi-channel customers by qualifying their needs
• Develop a first technical diagnosis and provide solutions to incidents encountered by users
• Identify, detect incidents and quickly provide a technical and/or commercial solution
• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered

Your future impact
Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products). You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical adviceIn 6 months you will have accomplished

• Good interpersonal skills and a desire to deepen the customer’s needs.
• Answer questions from multi-channel customers by qualifying their needs
• Develop a first technical diagnosis and provide solutions to incidents encountered by users
• Identify, detect incidents and quickly provide a technical and/or commercial solutionDiscover and understand our Cloud products and technology associated. (be part of training sessions)
• Manage and follow our customers for top Cloud products.
• Answer and manage our customers of Level of Support Standard & Premium.
• Increase your knowledges for Cloud environnement. (Virtualization, Network, Baremetal, AI…)
• Learn OVHcloud’s organisation and deal with our internal and external process.

And in 1 year you will have mastered

• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered
• Ensure the follow-up of the customer relationship until the final processing of the request
• Inform the customer base following the call
• Master and apply all internal procedures applicable to customers
• Manage and monitor customer procedures with the various internal departments: technical, commercial
• Contribute to the drafting of procedures and various documentation
• Participate and manage different projects
• Report technical issues and anomalies to the various departments (com-dev-admin)
• Have ability to manage top customers (Entreprise & Business levels of Support)
• Organize meetings with customers on a daily basis.
• Be an expert on one or more technologies/products.

.At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.#Profile

• Quality / competence related to the position • Quality / competence related to the position
• Quality / competence related to the position
• Quality / competence related to the position
• With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
• You are open to the world and working in an international context is an important aspect for you.
• You are independent and able to work in a fast-paced environment.

Expected salary

Location

Madrid

Job date

Fri, 05 Apr 2024 07:18:36 GMT

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