Cloud Solution Architect, German Speaking in Multiple Locations, Austria

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The Business Applications team is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. 

Join this team as a Cloud Solution Architect, Business Applications (Dynamics 365 CE & Power Platform)!

Responsibilities

• Cultivate and strengthen impactful relationships with customer and partner architects, technical decision makers, and business stakeholders, fostering trust and collaboration.

• Proactively identify and address potential dissatisfaction, unmet needs, and conditions of success to enhance customer experience. Strategise and execute actions that improve value realisation, support customer transformation, and anticipate challenges.

• Engage with customers actively, providing alternative insights when customers are off course. Respectfully challenge customer approaches, present well-considered insights, and suggest optimised alternatives as needed.

• Identify and anticipate technical and business issues, advising on risk mitigation and performance optimisation using Microsoft best practices. Apply quality assurance standards to solution design and delivery, ensuring adherence to milestones and opportunity executionincluding pipeline hygiene.

• Use deep technical and business knowledge across Microsoft solutions to consult on solution design, deployment, and support throughout implementation. Provide thought leadership to help customers overcome technical constraints and meet IT and business requirements.

• Drive product adoption and advanced usage of Dynamics Customer Engagement and Power Platform, focusing on critical post-sales technical support. Prevent customer churn by engaging with customers showing stalled or decelerating growth, and lead community best practice initiatives to enable adoption at scale.

• Serve as the customer/partner voice, gathering and conveying feedback to internal teams to influence product and service development. Advocate for customers in all engagements, sharing customer success stories and driving improvements aligned with customer needs.

Qualifications

• Fluent in both German and English, with German language skills being essential.

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.

• Demonstrated experience in cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development/support, technology solutions, architecture, or practice development.

• Advanced proficiency in Microsoft Business Applications tools, with proven experience in customer-facing roles to drive business transformation through solution architecture and technical implementation.

• Skilled in engaging with senior stakeholders to drive project progress, with a proven ability to align customer business processes with Microsoft product capabilities, and to influence executives and stakeholders across diverse teams and functions.

• Knowledgeable in change management methodologies.

Certifications:

Functional Associate or Expert-Level Certification in one or more Microsoft Business Application technologies, including Dynamics 365 Customer Engagement and/or Power Platform preferred.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .