Cloud Solution Architect – App & Innovation in Berlin, Germany

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation and Developers to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your technical expertise to help customers to realize their objectives.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

o Gather customer insights to map solutions and services with customer business outcomes. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.

o Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness. Contribute to customer satisfaction by providing a positive customer experience.

Business Impact

o Identify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.

o Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices.

o Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.

Technical Leadership

o Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development.

o Stay current with the latest DevOps/GitHub capabilities and practices, cloud application patterns and be a practitioner of one or more enterprise languages .Net, Java, JavaScript/Node.js, Python, etc. and related frameworks.

o Share ideas, insights, and strategic technical input with technical teams and internal communities. Participate in external technical community events.

o Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.

Accreditations and Certifications

• Obtain relevant accreditations and certifications.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

o OR equivalent experience.

• Fluent in English AND at least one another European language (Spanish, Italian, Portuguese, German).

• Experience working in a customer-facing role (e.g., internal and/or external).

• Experience working on technical projects.

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

• Technical experience and knowledge in Enterprise-scale, technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in .Net, Java, JavaScript/Node.js or Python development languages and related frameworks.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .