Cloud Service delivery Manager

Cloud Service delivery Manager

Tassin-la-Demi-Lune

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us! 

YOUR DAY TO DAY LIFE

We are looking for a Cloud Service delivery Manager in 113 Route de Paris, TASSIN-LA-DEMI-LUNE 69160 FRA. Your mission will be to:

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Coordinate cost optimization related activities with the various stakeholders.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
• Providing accurate and regular reports to the management on performance of the service delivery.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Collaborating with technical design teams to set standards for software, hardware, and security.
• Respond to technical issues in a professional and timely manner.
• Participate in migrations and deployment activities at a global scale.
• Offer training and guidance to all whose roles bring them into contact with the cloud structure.

YOUR PROFILE

• Proficiency in leading both physical and virtual teams toward issues resolution.
• Experience in dealing with third-party-provided services.
• Operational ability in a diverse, large-scale environment.
• Exceptional customer-facing skills.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• Mastery of ITIL (Information Technology Infrastructure Library) principles.
• Understanding of technical IT matters
• Strong organizational skills.
• Capacity to train and guide junior team members.
• Ability to manage and prioritize tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Excellent English required. Practicing the French language is a plus.

WHY JOIN US? 

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey? 

To apply please click on ‘Apply now’ button

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