Clinical Specialist (Dentist or Orthodontist)

Job title:

Company:

Hays

Job description

Clinical Specialist (Dentist or Orthodontist)
Wroclaw
NR REF.: 1192299Key Responsibilities

Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, support as well as clinical troubleshooting, mid-course correction and case refinement
Structure and manage the execution of project/clinical program tasks and recommends new approaches
Contribute through others on key projects (teach Clinical Specialist and share experiences with others, with the potential to support the business)
Provide input to research and development to improve existing products/ services and develop new ones
Provide ideas and suggestions to improve the overall business, improve customer experience and specific clinical treatments
Support and organize onboarding of new CL specialists
Liaise with other departments (Manufacturing, Marketing, Sales, Customer Support) regarding quality issues, providing assistance to the sales organization
Assist with review of Power Point presentations, digital images and scans for marketing and sales materials as well as clinical education materials
Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and Human Resources
Travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education). Be alert to trends in requests and issues reported by customers

Manage speakers and KOL’s (Key opinion leader’s)
Support University strategy and DSO (Dental Service Organization) training

Skills Knowledge & Expertise

Bachelor’s degree in dentistry (DDS, DMD or equivalent), orthodontist preferred
Minimum 2 years of professional experience of directly related experience in customer relations in medical / dental related areas is a must
Excellent written and verbal communication skills in Polish
Fluency in English
Strong oral and written communication skills (presentations and correspondence, influencing skills)
Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
Skill in establishing priorities, and handling multiple projects simultaneously
Solid problem-solving ability and ability to manage details
Strategic Thinker and highly organized
Action Oriented, taking initiatives
Demonstrating influencing skills
Internet and social media savvy
Willingness to travel up to 30% across Poland (field visit, events with customers, teams’ meetings)
Driving license (cat. B)
Strong MS Office knowledge.

If you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.