Client Success Specialist (Dedicated) in Brussels, Belgium

Your job

• Provide high quality, fan-generating service and leads for all assigned accounts.

• Accountable for book of business, account management, operations, and KPI achievement.

• Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.

• Contribute to the overall success of the team, the territory/segment, and Indeed Japan.

• Drive customers to success by purposefully participating in their success through sales collaboration.

• Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.

• Mentor new hires as requested.

Who you are

• Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)

• Read operational data and provide solutions to operational issues as they relate to the client’s recruitment challenges.

• Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.

• Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.

• Share case studies, contribute to team initiatives, and cover for absent teammates.

• Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.

• Propose and communicate measures and initiatives for account success.

• Achieve personal account goals and KPIs.

• Partner with sales to achieve results, plan for customer success, and address and prevent problems.

Who we are

• Fluency of Verbal and Wrriten Communication in Dutch, French and English language

• Data Proficiency: Quickly analyze operational data and identify anomalies.

• Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.

• Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.

• Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.

• Adaptability: Overcome obstacles and drive change while taking ownership.

• Perseverance: Never give up, persistently think through and execute tasks.

• Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2023)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

Brussels 45,000 – 61,000 EUR per year

EEO and Accommodations

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ID 2024-44867

Job Locations BE-aVBR-Brussels